9 Reasons Why Chatbots Will Rule Business
Chatbots are about to improve many aspects of our lives. They already have an influence in customer service, at least in many large companies.
Here are 10 more reasons why Chatbots will improve business:
Chatbots will be responsible for cost savings of over $8 billion annually by 2022, up from $20 million in 2017 (Juniper Research).
42% of consumers already use digital assistants, while 72% of business execs and 53% of millennials are using them (PwC).
31% of business executives believe “virtual personal assistants” will have the largest impact on their business, more than any other “AI-powered solution” (PwC).
27% of consumers weren’t sure if their last customer service interaction was with a human or a chatbot (PwC).
Chatbots will power 85% of all customer service interactions by the year 2020 (Gartner).
47% of consumers are open to buying items through a Chatbot, and 37% would buy items from Facebook (HubSpot).
By 2019, 75% of workers whose daily tasks involve the use of enterprise applications will have access to intelligent personal assistants to augment their skills and expertise (IDC).
(Only, I added)56% of consumers worldwide reported still preferring to speak with a human instead of getting assistance from a chatbot (Business Insider).
55% of consumers would like to select their media by curating a list that draws heavily on AI recommendations or simply have it completely selected by a bot (PwC).
Chatbots are a great way to use artificial intelligence to make it easier for business managers, large and small, to grow business via messaging.